Great! Guys I have send multiple msgs to you concerning my channel but no response,i will really appreciate it if you can fix the problem ASAP please,thank you @youtube
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Replying to @Darasimitv
We'd like to help. Let us know whats happening and we'll try our best to help!
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Replying to @Darasimitv
We'd like to know more. What device are you using? Also, does this happen across devices? Let us know.
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Replying to @TeamYouTube
Well both laptop and android but the problem is on android as andriod is much easier to use on the go
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Replying to @Darasimitv
Thanks for the info. Have you tried the steps in this article to change/customize your channel banner: https://goo.gl/M2UGZ5 ? Also, to change the channel icon, visit: https://goo.gl/8Nxr58 . Let us know if you have any further questions.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thank you but I can't follow the steps coz the setting icon itself that am meant to click inorder to edit channel banner is missing on an android phone,anyway I can correct that?Do you understand what am saying now pls!
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Replying to @Darasimitv
Thanks for the info. That's odd, could you try uninstalling the app updates, restart your device and reinstall the updates to see if that makes a difference? Keep us posted.
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Replying to @TeamYouTube
Nope,it is still the same,for my other acct no problem but this particular acct is just not showing that settings at all on mobile
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Replying to @Darasimitv
Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
4 replies 0 retweets 0 likes
Pls this issue hasn't been rsolve yet,what is going on pls,Can you please transfer all videos both private and public to a new channel(if I give you one) It is so difficult to manage without the icon setting 



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