if you have the capabilities, why I am still waiting for my results after 8 months? ( you received my sample on May 10, 2019)
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Hello Tavi, we built our own sequencing center in Italy last July and we are working on new and old samples to clear the backlog. We apologize for our delays for the old ones. best regards
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What challenge ? 2 week !!!!!! Its been 1 year for just hard disk ,,,
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They promised me my files on a hard drive a year ago as well. Turned in my samples in June of 2018... A year and a half of waiting.
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DONT FALL FOR THIS. I waited 6 months for my own results and my mother is STILL waiting after 8 months for her own results. They can not do anything in a matter of weeks.
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I returned my kit over 8 weeks ago and it still hasn't registered as received on my account. It's concerning if these samples are just "lost in the mail". I'm still waiting on answers from customer support?
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Hello David, can you please dm me? I will help you with this. Thanks
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Waiting since Black Friday 2018! More than 1 year! Just give up and asked refund. Let's see...pic.twitter.com/DsEYuw49eK
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Could anyone send me a Referral Link for Dante Labs to get 15% off Please Everything is better with friends. Give your friends a 15% coupon on their first order and you'll get a 15% coupon when they make a purchase from your link.
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My kit was lost in the mail a month ago. Can I get a new kit sent to me?
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Hello, Sorry to hear that. Can you please dm me with your order ID so that I can check your issue? Best regards
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