Sadly I also ordered this one year ago and never got my results or any responses to emails to customer service. I will be filing a complaint @FTC and encourage others to do the same: https://www.ftccomplaintassistant.gov !
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Hello, Jenny Can you provide me your ID order? I will try to help you. Best regards
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Hey
@DanteLabs, I bought my 30x Whole Genome on Black Friday in 2018. It's been a year and I haven't received my results yet. My last email asking about the results or a refund was completely ignored. Why don't you invest in some customer service besides new NovaSeq machines? -
We did invest in customer service. Here I am. Can you message us your kit I’d please?
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Hey
@DanteLabs, I had ordered a 4x genome sequencing earlier, but my process is stuck at shipment stage. Can I upgrade my order to a 30x coverage by paying the difference? I would like to pay once my order safely reaches you. - Još 1 odgovor
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I still have not recived my result yet from your last year black friday offer!
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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