Sadly I also ordered this one year ago and never got my results or any responses to emails to customer service. I will be filing a complaint @FTC and encourage others to do the same: https://www.ftccomplaintassistant.gov !
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Hello, Jenny Can you provide me your ID order? I will try to help you. Best regards
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Hey
@DanteLabs, I bought my 30x Whole Genome on Black Friday in 2018. It's been a year and I haven't received my results yet. My last email asking about the results or a refund was completely ignored. Why don't you invest in some customer service besides new NovaSeq machines? -
We did invest in customer service. Here I am. Can you message us your kit I’d please?
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I still have not recived my result yet from your last year black friday offer!
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Perhaps that's what they want: existing customers who took the bait a year ago on Black Friday, offering to pay more to expedite their sequence. How is this not a Ponzi scheme?
End of conversation
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