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DanteLabs's profile
Dante Labs
Dante Labs
Dante Labs
@DanteLabs

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Dante Labs

@DanteLabs

Empowering people with the most advanced DNA test - the whole genome sequencing with personalized reports. Chat to us: @DanteLabs

Italy & United States
dantelabs.com
Joined April 2017

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    1. John Didion‏ @jdidion 16 Jul 2019
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      John Didion Retweeted Nathan Owens

      If you are considering @DanteLabs #AmazonPrimeDay deal, keep this in mind: I sent in my kits 7 months ago, and they still have not returned my data. My last message from them: "We currently do not have a timeframe on the [raw data] due to some issues that we have experience."https://twitter.com/NathanEqualsOne/status/1150852211431243776 …

      John Didion added,

      Nathan Owens @NathanEqualsOne
      This is a heck of a deal... $350 for a 30x WGS + full VCF/BAM/FASTQ. https://twitter.com/DanteLabs/status/1150740555288256518 …
      7 replies 4 retweets 10 likes
      Show this thread
    2. Rachel Sherman‏ @rshermanjhu 11 Nov 2019
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      Replying to @jdidion @DanteLabs

      Considering doing this today as there's a $199 sale and @sz_genomics pointed me to this tweet; curious if you ever ended up getting your raw data back from them or are still waiting?

      1 reply 0 retweets 1 like
    3. John Didion‏ @jdidion 11 Nov 2019
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      Replying to @rshermanjhu @DanteLabs @sz_genomics

      Never got my data back. I’ve tried reaching out to CEO @AndreaRiposati through multiple venues and gotten no response. At this point I’m assuming the worst - that they’ve lost or accidentally deleted my data and don’t want to admit it, so they’re ignoring me and hope I go away.

      1 reply 0 retweets 4 likes
    4. Samantha Zarate‏ @sz_genomics 11 Nov 2019
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      Replying to @jdidion @rshermanjhu and

      Ugh 🙄 such terrible customer service! Definitely won't ever be using their services. Thanks for trying it so we don't have to

      1 reply 0 retweets 1 like
    5. Rachel Sherman‏ @rshermanjhu 12 Nov 2019
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      Replying to @sz_genomics @jdidion and

      Same, thanks for the update.

      1 reply 0 retweets 1 like
      Dante Labs‏ @DanteLabs 12 Nov 2019
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      Replying to @rshermanjhu @sz_genomics and

      Our fault for ignoring John’s requests. We just reached to him again. In the end, people are receiving WGS at affordable prices. No one is left behind. A full explanation of our errors is here:https://youtu.be/sgLwwsYinRA 

      1:07 PM - 12 Nov 2019
      • 1 Like
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      6 replies 0 retweets 1 like
        1. New conversation
        2. John Didion‏ @jdidion 12 Nov 2019
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          Replying to @DanteLabs @rshermanjhu and

          They have slowly been brining those functions in-house. @AndreaRiposati says that things are running more smoothly now, and guaranteed to all customers they will receive all their data (FASTQ, BAM, VCFs), even if it requires re-sequencing (at no additional cost).

          1 reply 0 retweets 1 like
        3. Rachel Sherman‏ @rshermanjhu Feb 11
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          Replying to @jdidion @DanteLabs and

          Ended up ordering about a month after this thread. Sent my kit in December, and just got back all my raw data, so it does seem things are running more smoothly, now. Not sure why they align to hg19, though; I'll need to re-align my fastqs to GRCh38.

          1 reply 0 retweets 0 likes
        4. 2 more replies
        1. John Didion‏ @jdidion 12 Nov 2019
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          Replying to @DanteLabs @rshermanjhu and

          @AndreaRiposati Thank you for finally getting in touch. I really appreciate you delivering this webinar and providing a thorough explanation of the growing pains Dante has experienced. I understand better now the delays and rough customer support experience.

          0 replies 0 retweets 1 like
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        1. John Didion‏ @jdidion 12 Nov 2019
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          Replying to @DanteLabs @rshermanjhu and

          For those who don't want to watch the video: In the beginning, @DanteLabs outsourced sequencing and cust service. This led to many issues - long backlogs, poor communication, and for some customers, their raw data was deleted (I am still waiting to find out if I am one of them).

          0 replies 0 retweets 1 like
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        1. John Didion‏ @jdidion 12 Nov 2019
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          Replying to @DanteLabs @rshermanjhu and

          If you ordered a kit from @dantelabs in the past and are still missing some of your data - reach out and ask that they follow through on this commitment. Right now I'm taking @AndreaRiposati at his word that Dante will follow through on delivering full data to all customers.

          0 replies 0 retweets 1 like
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