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DanteLabs's profile
Dante Labs
Dante Labs
Dante Labs
@DanteLabs

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Dante Labs

@DanteLabs

Empowering people with the most advanced DNA test - the whole genome sequencing with personalized reports. Chat to us: @DanteLabs

Italy & United States
dantelabs.com
Joined April 2017

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    1. Maria Sobczyk‏ @SobczykMaria 31 Jan 2019
      • Report Tweet
      • Report NetzDG Violation

      @DanteLabs When is your atrociously slow customer service going to get back to me? Either arrange sample delivery or refund me. Have been waiting for a resolution for over three weeks!

      2 replies 0 retweets 0 likes
    2. Dante Labs‏ @DanteLabs 1 Feb 2019
      • Report Tweet
      • Report NetzDG Violation
      Replying to @SobczykMaria

      Hi Maria, we need you to contact us at contact@dantelabs.com to solve this problem.

      1 reply 0 retweets 0 likes
    3. Maria Sobczyk‏ @SobczykMaria 1 Feb 2019
      • Report Tweet
      • Report NetzDG Violation
      Replying to @DanteLabs

      @DanteLabs This is where my so far unsuccessful correspondence with you has been taking place... why is it so difficult to sort out what should be a straightforward issue - send a missing delivery label?

      1 reply 0 retweets 0 likes
      Dante Labs‏ @DanteLabs 1 Feb 2019
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      Replying to @SobczykMaria

      Please, give me the Order ID and I will arrange a shipment

      2:11 PM - 1 Feb 2019
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Maria Sobczyk‏ @SobczykMaria 2 Feb 2019
          • Report Tweet
          • Report NetzDG Violation
          Replying to @DanteLabs

          @DanteLabs It is your job, not mine to sort out the mess. It was your negligence that resulted in the kit arriving to me with no return delivery label.

          1 reply 0 retweets 0 likes
        3. Maria Sobczyk‏ @SobczykMaria 3 Feb 2019
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          Replying to @SobczykMaria @DanteLabs

          I received a return label from you yesterday, hopefully that is the end of troubles with my order.

          1 reply 0 retweets 0 likes
        4. 1 more reply
        1. Maria Sobczyk‏ @SobczykMaria 2 Feb 2019
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          Replying to @DanteLabs

          I don't have it, for reasons explained in DM. You have my kit ID, my address, my e-mail address used for purchase through PayPal and current e-mail. I am tired of repeatedly being asked for OrderID and no action on your part on my reply! The label should have comr with the kit.

          0 replies 0 retweets 0 likes
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