@DanteLabs How can I get an update on the progress of my sequencing? Am getting no response to my emails. Also, how do I request the raw sequencing data?
Hey! You should be able to get a response from contact@dantelabs.com! From there you can also request your raw data, but you'll need to purchase a hard drive from us too!
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I have not received any response.
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Hi
@dantelabs – any update? - 1 more reply
New conversation -
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They say this, but I have been emailing that address with no response. Also,
@DanteLabs, how do you charge for a harddrive when your FAQ says you will send “BAM and FASTQ files via a harddrive if you wish” and doesn’t say this is extra? Haven’t we paid (and waited enough)?Thanks. Twitter will use this to make your timeline better. UndoUndo
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