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DanteLabs's profile
Dante Labs
Dante Labs
Dante Labs
@DanteLabs

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Dante Labs

@DanteLabs

Empowering people with the most advanced DNA test - the whole genome sequencing with personalized reports. Chat to us: @DanteLabs

Italy & United States
dantelabs.com
Joined April 2017

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    1. Michael Knudsen‏ @micknudsen 29 Dec 2018
      • Report Tweet
      • Report NetzDG Violation

      @DanteLabs Is there any way to get in contact with you besides email? Haven't heard a single word from customer support since December 21st. I think this whole situation is very suspicious, to say the least...

      1 reply 0 retweets 1 like
    2. Dante Labs‏ @DanteLabs 29 Dec 2018
      • Report Tweet
      • Report NetzDG Violation
      Replying to @micknudsen

      Daer Michael, really sorry for this situation, please contact us at contact@dantelabs.com, we will send you a new return shipping lable.

      1 reply 0 retweets 0 likes
    3. Michael Knudsen‏ @micknudsen 29 Dec 2018
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      Replying to @DanteLabs

      Hi. I have contacted you using that email, but I haven't received a reply since December 21st, which told me to check for UPS return label in my spam folder. Did that, but found nothing. By the way, I received a DHL return envelope/bag. Should I put a UPS label on that?

      1 reply 0 retweets 0 likes
    4. Dante Labs‏ @DanteLabs 30 Dec 2018
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      Replying to @micknudsen

      Hi Michael, may I have your order ID and the mail address you used for registration?

      1 reply 0 retweets 0 likes
    5. Michael Knudsen‏ @micknudsen 30 Dec 2018
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      Replying to @DanteLabs

      Sure, but shouldn’t this be sent in a private way? I can only DM people who follow me.

      1 reply 0 retweets 0 likes
      Dante Labs‏ @DanteLabs 31 Dec 2018
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      Replying to @micknudsen

      Yes, that's the reason why I've been asking you to write to contact@dantelabs.com... I'll be there!

      1:53 AM - 31 Dec 2018
      1 reply 0 retweets 0 likes
        1. Michael Knudsen‏ @micknudsen 31 Dec 2018
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          Replying to @DanteLabs

          Done!

          0 replies 0 retweets 0 likes
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