"Because no one's accountable anymore. No one is responsible. You can't build products on a theory. Because the product you're making is real. And if it stinks, it stinks. And no one will buy it."
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“Never, ever, let a designer near an actual piece of electronic equipment, Tom. Designers should only be allowed to draw pictures on pieces of paper. And only give them one piece of paper at a time. “
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“It’s used for all sorts of purposes. As a way of relating, a way of placating, a way of provoking, as an offer, as a weapon, as a threat. It can be quite complicated, the ways sex is used. Haven’t you found that to be true?”
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“If there’s anything the last 20 years has shown us, it’s that design and manufacturing are all one process. You start splitting off the design engineers from the manufacturing guys and you’ll end up with bad design. You’ll end up with General Motors.“
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“But there was no such thing as general managerial skills and tools. In the end, they were only specific problems, involving specific industries and specific workers. To apply general tools to specific problems was to fail.”
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OMG! That is *not* the author I thought it would be :D I'm going to have to pick up a paperback :D
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