Just a fair warning to the likes of @intercom, @hubspot, @mailchimp, superhuman, and anyone else who either spies on email recipients for aggregate or individual gain: YOU'RE ON NOTICE! We will absolutely name'n'shame every service that includes tracking pixels in HEY.https://twitter.com/dhh/status/1225511250316144651 …
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Michael Hartl Retweeted J.M. Doran
Is this meant to target simple open-tracking? Tracking opens seems like a legitimate and customer-friendly practice. Among other things, it lets you preemptively remove addresses of people who are no longer engaged with your emails.https://twitter.com/jm_doran/status/1218211762279002120 …
Michael Hartl added,
3 replies 0 retweets 15 likes -
It's meant to do exactly that. There's nothing "customer-friendly" about spying on whether people open your email. Sure, it's convenient tracking for the sender. But that's not who's corner we'll be fighting from.
6 replies 4 retweets 131 likes -
False. It is customer-friendly to automatically "unsubscribe" a recipient if they display a lack of engagement. It is also "green" too, since it reduces wasted resources. It adds up at scale. Source: personally responsible for more than 1B+ emails sent at Codecademy over 2 yrs.
15 replies 0 retweets 12 likes -
Whatever you need to tell yourself, but "I'm actually doing you a favor by spying on you" is not something you're going to get me behind. So we're building tooling to protect users from exactly that.
1 reply 6 retweets 152 likes -
You're contributing to outrage-porn that is so common today when facing cognitive dissonance. Ask yourself, "What's the best reason for not doing this?"
1 reply 0 retweets 9 likes -
I feel like DHH should keep on being publicly outraged at privacy violations. Classic private exploitation of a public good. We do not want more vectors for authoritarian governments.
1 reply 3 retweets 74 likes -
Replying to @DanielleFong @dhh and
Agreed, but there is a spectrum of privacy sensitivity. Email open data is not the hill I will die on.
3 replies 0 retweets 8 likes -
Replying to @jmarbach @DanielleFong and
I'm not dying on the hill. I'm taking the hill. This is happening.
6 replies 15 retweets 184 likes -
There will always be a way to track people... You'll ban pixels, then there will be something else... Human ingenuity is boundless.
5 replies 0 retweets 1 like
There will always be people evading the tracking as well, but it’s the making mass tracking unprofitable for your brand that’s likely to be the most effective. Advertising makes products slower and unstable and worse
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