Just a fair warning to the likes of @intercom, @hubspot, @mailchimp, superhuman, and anyone else who either spies on email recipients for aggregate or individual gain: YOU'RE ON NOTICE! We will absolutely name'n'shame every service that includes tracking pixels in HEY.https://twitter.com/dhh/status/1225511250316144651 …
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Michael Hartl Retweeted J.M. Doran
Is this meant to target simple open-tracking? Tracking opens seems like a legitimate and customer-friendly practice. Among other things, it lets you preemptively remove addresses of people who are no longer engaged with your emails.https://twitter.com/jm_doran/status/1218211762279002120 …
Michael Hartl added,
3 replies 0 retweets 15 likes -
It's meant to do exactly that. There's nothing "customer-friendly" about spying on whether people open your email. Sure, it's convenient tracking for the sender. But that's not who's corner we'll be fighting from.
6 replies 4 retweets 131 likes -
False. It is customer-friendly to automatically "unsubscribe" a recipient if they display a lack of engagement. It is also "green" too, since it reduces wasted resources. It adds up at scale. Source: personally responsible for more than 1B+ emails sent at Codecademy over 2 yrs.
15 replies 0 retweets 12 likes -
Whatever you need to tell yourself, but "I'm actually doing you a favor by spying on you" is not something you're going to get me behind. So we're building tooling to protect users from exactly that.
1 reply 6 retweets 152 likes -
You're contributing to outrage-porn that is so common today when facing cognitive dissonance. Ask yourself, "What's the best reason for not doing this?"
1 reply 0 retweets 9 likes -
I feel like DHH should keep on being publicly outraged at privacy violations. Classic private exploitation of a public good. We do not want more vectors for authoritarian governments.
1 reply 3 retweets 74 likes -
Replying to @DanielleFong @dhh and
Agreed, but there is a spectrum of privacy sensitivity. Email open data is not the hill I will die on.
3 replies 0 retweets 8 likes
The privacy side needs reinforcements!
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