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DanielZarick's profile
DZ
DZ
DZ
@DanielZarick

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DZ

@DanielZarick

Helping customer success teams w/ @benedictfritz at http://Arrows.to  (We also make apps for clients: http://NoSmallThings.com ) Past: @housecraftapp @oneshot @twilio etc

Moving...
danielzarick.com
Joined September 2008

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    1. DZ‏ @DanielZarick May 20
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      Back on the phone with @Intuit support yet again, who has the most godawful phone system. Please switch to @twilio so your keypad and voice input actually recognize me. I get stuck in circular menus for 10 minutes until I even get put into the hold queue to talk to a human.

      1 reply 0 retweets 1 like
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      DZ‏ @DanielZarick May 20
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      On top of that, @Intuit is still withholding $20k a client paid us (which I owe to subcontractors) via an invoice 3 (!!) weeks ago. Been on the phone with them for 3-4 hours in that period trying to figure out what to do and it's insane how unhelpful they are.

      8:30 AM - 20 May 2020
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      3 replies 0 retweets 1 like
        1. New conversation
        2. DZ‏ @DanielZarick May 20
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          Business is truly, and i mean this... electrifying.

          1 reply 0 retweets 1 like
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        3. DZ‏ @DanielZarick May 20
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          Intuit's phone menu's automated voice has said "We understand some people cannot login to their accounts. Our engineers are actively working on it" each of the 8 times I've called the past 3 weeks. lmao y'all come on.

          0 replies 0 retweets 1 like
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        4. End of conversation
        1. New conversation
        2. Andrew‏ @AndrewAskins May 20
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          Replying to @DanielZarick @Intuit

          Quickbooks support is the absolute worst, I’ve spent hours going back and forth with their merchant services before

          1 reply 0 retweets 0 likes
        3. DZ‏ @DanielZarick May 20
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          Replying to @AndrewAskins @Intuit

          Literally what I'm doing. It's such a stupid waste of time.

          1 reply 0 retweets 1 like
        4. 2 more replies
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        2. Intuit‏Verified account @Intuit May 20
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          Replying to @DanielZarick

          Would it be alright if I looked at your account to find out what's happening? To get started, I just need your email address, and you're welcome to DM it to me using this link here. ^JFhttps://twitter.com/messages/compose?recipient_id=1125071 …

          1 reply 0 retweets 0 likes
        3. DZ‏ @DanielZarick May 20
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          Replying to @Intuit

          Finally got a hold of someone and it’s sorted out for now. Just wish your phone system was better and your team/systems sent email alerts about account changes.

          0 replies 1 retweet 0 likes
        4. End of conversation

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