When a SaaS co tells you "we're changing the terms of our API" could they also tell you "this probably won't affect you based on how you use it" or "this might change your billing structure"? Could an industry use data to help paying customers instead of just upselling them?
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Not adding another decision point to my cognitive workload so that I don't build up a slowly-growing store of resentment towards your product is the ultimate growthhack.
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Replying to @ftrain
The entire goal of a good business should be keeping your cognitive workload as light as possible
7:39 AM - 31 May 2019
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