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Update: Bose acknowledges that the returned product was delivered to their location on July 5, while also saying they haven't received it, and I'm just out $160 for an unknown period of time until they locate the package they definitely didn't lose.

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Allison Vacanti

@AllisonVacanti

Aug 1

Hey @bose! Your support team has been giving me the runaround for a full month now. Today I finally got a response and it's an absolute joke. Can you confirm that I'm actually dealing with your support team and not getting scammed?

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Either a scammer or Bose support telling me to call an invalid number. Hard to say which.

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Daniel Micay

@DanielMicay

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@AllisonVacanti

Disputing the charge via credit card company tends to work. Result is usually that the company will correct the problem and refund it. Might as well do that because it doesn't take that long to file disputes online for most banks. It forces the company to respond to the dispute.

4:54 AM · Aug 2, 2022Twitter Web App

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and

Provide proper proof in initial filing and then wait ages knowing that at least you'll eventually get the money back. Banks usually side with the customer, not the merchant. Merchant may also just admit they're wrong and the chargeback fees are a lesson to handle it properly.

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and

A formal letter from an attorney friend (read pro bono) with a mention of collecting damages can also do the trick. But the credit card route is easier, if a card was used.