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What's a good setup that couples both informal communication like IRC and more "structured' communication like a web forum of yore? Slack + Discourse? Other combinations?
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We are discussing setting up infrastructure for a community of people interested in performance optimization & betatesting our profiler. Slack is an obvious choice, but we'd want something less ephemeral, too. What's a good choice for that? Discourse?
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the big difference between a chat and a forum is that the forum doesn't send on newline and doesn't immediately notify the recipient, right? ^^
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Matrix has support for replies (quoting) in a way that resolves to the original message and allows navigating to it. It's helpful when replying to a message from a while ago. It's not quite threading, but it's similar. Can also post long messages with newlines and rich content.
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I'd recommend Matrix channels. Host your own server. People can connect via their client and home server of choice. Real-time chat builds a community in a way that a forum or email never will. You can set it up so people can view the chat logs via a browser without an account.
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Killer feature: people do not have to register an account with you or use your chosen clients, etc. I'd just use the self-hosted server for main channel aliases and employee accounts. Everyone else can use their usual server. No new account, no new app, etc. Lots of choices.
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