This really sums up my overall experience with the Canadian government:
canada.ca/en/revenue-age
> The CRA online services are available 21 hours a day. Due to daily maintenance activities, the services are not available for three hours a day from 3 am to 6 am (Eastern time).
Conversation
If it was any other organization, I'd have trouble believing this was real. However, this is the same organization that made a typo in my birth date when receiving it from the federal government and wouldn't let me talk to them on the phone since they use it as authentication...
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Yeah, that was a major hassle to correct, since when you call them they won't talk to you unless you authenticate. I couldn't even get them to give me advice on what to do as some anonymous Canadian citizen. Needed to keep calling until one of them could be socially engineered.
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That allowed calling them again, authenticating with the wrong birth date and then starting the process of updating my birth date. It also makes me wary of people knowing my birth date considering that the government treats it like some secret password that no one else knows...
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In the letter they sent to me about it, they say that they unfortunately gave the wrong information to several other parts of the government and that I would need to deal with each of those departments to get it fixed. I haven't dealt with it and one day it will be a major issue.