This really sums up my overall experience with the Canadian government:
canada.ca/en/revenue-age
> The CRA online services are available 21 hours a day. Due to daily maintenance activities, the services are not available for three hours a day from 3 am to 6 am (Eastern time).
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If it was any other organization, I'd have trouble believing this was real. However, this is the same organization that made a typo in my birth date when receiving it from the federal government and wouldn't let me talk to them on the phone since they use it as authentication...
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I do love how they sent me an email at 3:21am asking me to log in to the web site to see an urgent notice, and their web site is down for another 3 hours. It's fantastic that they've got a 12 hour clock image to display a 3 hour downtime every 24 hours too. I'm almost impressed.
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The Social Security Administration website here in the USA has 'business hours' which is incredibly frustrating and inexplicable.