Thanks for reaching out. We suggest getting in touch with our YouTube Purchase Support team: http://yt.be/help/hh11 . They can dive into this for you. Hope this gets resolved.
@YouTube @YouTubeTV @TeamYouTube why can’t I play a purchased film on my smart tv?? How the f*** do I now get a refund?! F***ing useless service. I want my money back
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