@TeamYouTube In the middle of my streaming, my "auto block spam messages" got randomly turned back on after it being off and checked and saved for it to be off. whats causing this?
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Replying to @Cynical_Media
Just to confirm, what device are you using? Also, send screenshots and more specifics our way, it'll help us look into it!
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Replying to @TeamYouTube
I currently use a desktop PC. And I click the go live button. Every time I go under advanced settings there is an option that says "auto block spam messages" I have unchecked it and saved it multiple times and it still doesn't change. I even tried sending in feedback. No progress
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Replying to @Cynical_Media
That's odd, try clearing your browser's cache and cookies. If you need a how-to, this guide is helpful: https://goo.gl/dwzcyo . Also, try using a different browser or Incognito mode. Let us know if this works!
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Replying to @TeamYouTube
I'll keep you guys posted. Should I reply to this tweet and let you guys know later today? Or should I make a separate post entirely? I've noticed that the time that it takes to refresh itself can vary they can be immediately or it can be after a few hours.
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Replying to @Cynical_Media
Understood. You can reply to the same thread or tweet an entirely new post. In either cases the team will look into your issues and get back to you with a possible solution.
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Replying to @TeamYouTube
Okay so I tried this for multiple days and its still happening after we talked. Nothing seems to change.
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Replying to @Cynical_Media
Hmm, have you already tried resetting the browser settings to default: https://goo.gl/2A4mDT ? Also, you could try using a different browser. Keep us posted!
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Replying to @TeamYouTube
I tried everything and it still reenables itself after a short period of time. Im very confused
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Replying to @Cynical_Media
That's odd! Mind sending us a feedback report with these steps: https://goo.gl/mWSrFg . Thanks.
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I actually already sent one of these last weeks and followed previous steps. Not sure what happened and why.
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