Consumer BATMAN

@CustomerFirst2

Customer Care Director by day, Super-Hero Customer Crusader by night. Despise bad customer service. Need help? Shine the Bat Light!

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Joined May 2015
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  1. Retweeted
    Apr 10

    Now its Virgin broadband doing the same bad service cut off for days!

    Yes pretty awful - they are my Villain of the Day :-)
    1 retweet
  2. Retweeted
    Mar 11
    Replying to

    this is my 150th plea to you to help me! What a milestone! You must be so proud about how you treat customers.

    1 reply 4 retweets
  3. Retweeted
    29 Nov 2016
    Replying to

    This is my 100th plea to you to help me!! How PROUD you must be to ignore a customer 100 times! Twitter users - PLEASE RT!

    1 reply 9 retweets
  4. Retweeted
    19 Sep 2016
    Replying to

    you must be so proud you have ignored me 50 times! This is my 50th request to you Twitter users - PLEASE RETWEET!

    2 replies 15 retweets 14 likes
  5. 16 Aug 2016

    Report them to Trading Standards and call @RetailOmbudsman for further help :-)

    Replying to @CustomerFirst2
    the only way on the website is via contact form...
  6. 12 Aug 2016

    How are you coping without a tumble dryer? Are you incurring extra expense as a result of not having the product?

    Replying to @Bovril23
    We are advising all customer's to keep checking online as the systems are update regularly. Kind regards Waleed
  7. 12 Aug 2016

    That's a pretty poor response time but glad to hear they are finally getting their act together :-)

    Replying to @CustomerFirst2 @PenhaligonsLtd
    tweeted & emailed first wk in June. Chased mid and late June. I think they are on it now though thanks :-)
  8. 12 Aug 2016

    Did they help you Lisa?

    Replying to @lisamcveigh2
    We really are sorry Lisa, please come over to Live Chat so we can discuss this further with you
  9. 11 Aug 2016

    They are allowed to try & repair it but you are also within your rights to request a full refund & buy it elsewhere?

    Replying to @CustomerFirst2
    On Sunday, received it Tuesday, was faulty on arrival. Paid for a brand new, working product and did not get that.
  10. 11 Aug 2016

    No telephone number?

    Replying to @CustomerFirst2
    the only way on the website is via contact form...
    1 reply
  11. 11 Aug 2016

    When did you buy it Mr Treman?

    Don't understand why I have to return a faulty product & wait for them to fix it, rather than them sending a new one, like what I paid for..
    1 reply
  12. 11 Aug 2016

    How Jezilyn how did you contact them? This Twitter account seems to be old, they hardly use it so it may not help

    Received a faulty product, have contacted you twice and been ignored. Not impressed.
    1 reply
  13. 11 Aug 2016

    They must have more money than sense! Better that way than only sending once they have faulty one back :-)

    just informed me they are sending me a replacement for a faulty product and they don't even want me to return the faulty one.
  14. 11 Aug 2016

    You should name & shame these people to ,it will give them the chance to improve their customer service

    Replying to @CustomerFirst2 @EverestHome
    each time and ask for one of the same people we have previously spoken to. They refuse to speak to you. Or lie.
  15. 11 Aug 2016

    Hi Avril would you take a different model in exchange? They should offer this if the product you have is unsafe

    Replying to @HotpointSupport
    in the meantime I keep using a tumble dryer that's a fire hazard.
    1 reply
  16. 11 Aug 2016

    How long after buying it did you realise it was faulty Lisa?

    Replying to @CustomerFirst2 @nowtvhelp
    nothing! It was my first time using it. I won't bother again!
    1 reply
  17. 11 Aug 2016

    Hi as it is 8 months they're not obligated to exchange/refund but they should be liaising with manufacturer for you

    This Tweet is unavailable.
  18. 11 Aug 2016

    They have to deal with in a "reasonable time" - give them until 19th which is 14 days and then you can go back

    Replying to @CustomerFirst2
    I received faulty phone on 5th Aug and i raised complaint same day.
    2 replies
  19. 11 Aug 2016

    When did you buy it and when was it delivered?

    Replying to @flipkartsupport
    So far No action. U delivered faulty product and now not refunding.
    1 reply
  20. 10 Aug 2016

    What! That is awful Luke - what are you going to do about this?

    So I have a faulty Apple product, gone to sort it out and been told to go away with no one even looking at the problem

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