2/3. This has been happening for the past few months. I have also tried turning ad personalisation off for a few weeks (to see if the system would update) and then back on but that didn't help either. Can you offer any advice? I'm using Android 7.0 with the YouTube app to date.
@Google @TeamYouTube 1/3. I have ad personalisation turned on in my Google account, but the YouTube app doesn't seem to want to use it. I've tried deleting the app data, the cache and also restoring it to the factory default version, but the ads still aren't personalised.
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3/3. Before this started, I had ad personalisation turned on, but turned it off (can't remember why). I turned it back on after about a week but the ads didn't go back to being personalised.
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Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue!
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Will do, thank you.
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