CrashPlan Support

@CrashPlanHelp

CrashPlan offers a highly secure, automatic & continuous service to hundreds of thousands of consumers & tens of thousands of businesses around the world.

Minneapolis, MN, USA
support.code42.com
Joined October 2012
20 Photos and videos Photos and videos

Tweets

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  1. Oct 12

    *Update* - Connection issues resolved for majority of users. For those still experiencing issues, add’l info here:

    1 retweet 2 likes
  2. Oct 12

    Intermittent connection issues have been resolved. Thanks for your patience!

    1 retweet 2 likes
  3. Oct 12

    FYI: Some users are experiencing intermittent connectivity issues. Engineering is aware & working toward resolution:

    1 retweet 1 like
  4. Oct 7

    Intermittent connection issues have been resolved: Thanks for your patience!

    1 retweet 2 likes
  5. Oct 7

    FYI: Some users are experiencing intermittent connectivity issues. (Backup is unaffected). Eng. already on a fix:

    1 retweet
  6. Sep 30

    *UPDATE* Connectivity issues have been resolved for the majority of affected customers.

    1 retweet 2 likes
  7. Sep 30

    Hi All - We're currently experiencing some intermittent connectivity issues. (Backup Unaffected) More info here:

    2 retweets
  8. Sep 12

    There were issues with $ processing and accessing account over the weekend. Happy to it's resolved.

  9. Aug 11

    Thanks for your patience everyone, the store page & console issues should be resolved at this time!

    1 retweet 1 like
  10. Aug 11

    Hi All - We're currently running some high CPU utilization queries on the DB which may affect console/store page. Working on a resolution.

    1 retweet 1 like
  11. Jul 21

    Thanks for your patience everyone, the CrashPlan MyAccount connection issue has been resolved.

    1 retweet 8 likes
  12. Jul 21

    We’re aware of the connection issues some users are having to the CrashPlan MyAccount page. Our engineering team is on it! Thank you!

    2 retweets
  13. Jun 1

    A friendly reminder to all, for immediate assistance our chat support team is at the ready!

  14. Apr 15

    Hi Everyone! Another friendly reminder of our Livechat Support! Need immediate help? Chat w/ a Champion here:

    1 retweet 2 likes
  15. Mar 14

    Good morning everyone! Another reminder, if you need immediate assistance, we now have LiveChat support!

    1 like
  16. Mar 8

    Good morning Everyone! We’re happy to announce Livechat Support! Need immediate help? Chat w/ a Champion here:

  17. Mar 3

    Now for the billing queue: Avg. response time: 2 days Oldest ticket: 11 days Have a great day everyone!

  18. Mar 3

    Good Morning! Here’s today's support queue wait times. Avg. response time: 14 days Oldest ticket: 33 days Thanks!

  19. CrashPlan Support followed , , and 42 others
    • Raúl Pedro Santos
      @borfast

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      @cmw39

      Love broadband and tech and photos and politics and family time. Openreach pay the bills but doesn't mean they support my tweets.

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