We'd like to help. Are you getting any error message while uploading thumbnails? Does this happen across devices? Also, any screenshots would be appreciated. Keep us posted.
@TeamYouTube I'm having trouble with uploading thumbnails on my videos. Once I drag the image into the drop box it shows up fine, but once I click save changes, the thumbnail resorts back to the automatically picked thumbnail. Is there a way to fix this? Thank you
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I don’t get an error message. Now it shows the thumbnail is uploaded, but when I go to my channel on the YouTube app it just shows my banner as the thumbnail.pic.twitter.com/Y0xP6KuKQP
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