Business email: info@contrapoints.com
I've spent no less than 120 minutes on the phone with @comcastcares today, and five hours waiting for a call back.
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@comcastcares what happened: my account was shutdown due to an outstanding balance from a past account in another state.
when I paid the balance, I could not simply reactivate the account, but had to create a whole new account.
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When the new account was created, two separate phone jockeys were unable to restart the service that had worked fine...
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...with my equipment for months. I was told my router (which had worked 12 hours before) was out of date.
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