Hi, I am sorry for the inconvenience that this has caused you. If you've been charged a fee as a direct result of the outage, give us a call and we'll look to see what we can do to rectify it for you. We are processing payments as a priority. ^Jo
(1/3 ) Update 6AM: We've been working to restore the network systems overnight and they are now returning to normal. Some payments may be delayed. We're working through these as quickly as possible. All payments both in to and out of customer accounts will be properly processed.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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How do you define some payments? For example will my pay come through today like it’s supposed to?
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Hi Gavin, I'm so sorry for the inconvenience caused. Our systems are now operating as normal and we're prioritising on processing payments, please bear with us and you should see your pay come through either later today/tomorrow. Thanks^James
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Will my pay go through before the weekend?
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Hi Kelel, we've been working to restore the network systems overnight and they're returning to normal. Some payments may be delayed. We are working through the backlog asap, rest assured that all payments both in and out of customer accounts will be properly processed. ^Lee
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I can’t even log in
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Hi Corp, I'm so sorry for the inconvenience. Could you please advise if you're able to log in? ^Patricia
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Does this mean osko payments will be processed as I’m waiting for one from my partners commbank account...
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Hi Courtney, I'm really sorry for the inconvenience we've caused you. We are working through the backlog of payments as quickly as possible and rest assured that all payments both into and out of customer accounts are being processed as a priority. ^Jo
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My Newstart hasn't been paid into my acct. So my rent hasn't been paid. I can't feed my family for pay my bills on direct debit.
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