@cloudflare -- why don't you offer online chat or phone support for your customers?
-
-
Replying to @jasonbaumgartne
@jasonbaumgartne@CloudFlare we offer phone support for Enterprise customers currently. Email team is 24x7, smart & technical. Tried them?1 reply 0 retweets 0 likes -
Replying to @pencoyd
@pencoyd@CloudFlare E-mail is taking too long via the back and forth. Unfortunately I don't think our plan is Enterprise.1 reply 0 retweets 0 likes -
Replying to @jasonbaumgartne
@jasonbaumgartne@CloudFlare priority is by plan, so Enterprise, then Business, then Pro, then Free. Everyone gets a response.1 reply 0 retweets 0 likes -
Replying to @pencoyd
@pencoyd@CloudFlare We're willing to pay for a phone call. This is critical. Do you have a pay for phone option for business customers?1 reply 0 retweets 0 likes -
Replying to @jasonbaumgartne
@jasonbaumgartne@CloudFlare not at this time. Will review with on call team.1 reply 0 retweets 0 likes -
Replying to @pencoyd
@pencoyd@CloudFlare Alright -- just a heads up but there is something wrong with your upload TLS option. Verified cert but "decoding" error1 reply 0 retweets 0 likes
@jasonbaumgartne @pencoyd thanks for reporting this, we'll look at this and let you know when it is resolved via your ticket
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.