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Citi Bike
@CitiBikeNYC
Lyft and Citi Bike stand together and are taking action against acts of racial injustice. A message from the co-founders of Lyft, and a call to action for us all. lft.to/action
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Logan Green
@logangreen
The acts of injustice against Black Americans — George Floyd, Ahmaud Arbery, Breonna Taylor, Christian Cooper, and countless others — must be a call to action. I feel a deep responsibility to listen, speak up and be part of the solution. 1/3
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Ken
@KickitKid
When will y’all be taking action and actually providing customer service? I’ve been waiting for 2 weeks and this was caused by the curfew!
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Citi Bike
@CitiBikeNYC
Hi Ken! We're sorry to hear you're experiencing issues reaching our reps. We're seeing higher volumes than normal. Can you please DM us the name, email, and phone number associated with your account? We'll keep an eye out for your response!
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Massot
@MassotCazaneuve
I've received the worst customer service ever with Citi Bike! The app quit with no explanation, and when I called them I was on hold for half hour and they hung up on me. When I finally got a rep she couldn't explain the poor service and hung up on me also. What's the issue?
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Citi Bike
@CitiBikeNYC
Hi there, we're sorry to hear this! If you can DM us your phone number and email we'd be happy to look into this issue.
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Meg Driscoll
@mmegdriscoll
The clearest way for you stand against injustice, in the position that you are in, is to not cut off citibike service for thousands of essential workers and protesters, leaving people stranded. Your words, without action, are meaningless.
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crab-beas
@chickbeas
I'm an er physician who uses citibike, I'm appalled by your decision to shut off service 2 hours before curfew. Not just for myself and my fellow essential workers. There's 1000s of ppl protesting for the rights of our fellow citizens who are also being stranded by your actions.
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Nick
@nkassebaum_
If you were really taking action, you'd open your bikes up for NORMAL SERVICE to your paying customers who need to get around the city, not yanking the carpet out from under us when we need you the most.