#Innovation never came up. But the word “customer” did- a lot @DougSundheim @HarvardBiz http://s.hbr.org/1DBujjg #assnchat #innochat #custserv
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#Innovation never came up. But the word “customer” did- a lot @DougSundheim @HarvardBiz http://s.hbr.org/1DBujjg #assnchat #innochat #custserv