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Apr 28, 2020

#customersuccess ☀️☀️☀️☀️☀️

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Edward Chiu

@edwardchiu

Apr 28, 2020

Proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding - a $25M Series B led by Spark Capital. Here’s my blog post on the funding and some exciting things coming in the near future! blog.catalyst.io/blog/2020/4/28 #customersuccess

Jan 20

We are BUZZING! Catalyst is a #2023BuiltInBest Places to Work winner 🎉 We took 10th place in NYC and 45th nationwide! We couldn't have made this possible without our incredible teammates and strong culture!

Dec 26, 2022

POV: You're visiting your family for the holidays and your siblings decide to make an appearance on your Zoom calls 🙃 #customersuccess #remotework

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Dec 20, 2022

There is a gender pay gap in customer success compensation. Here’s what the data shows 👀 #1 Women are paid less at almost every level #2 Women receive lower raises… if they get them at all #3 Men report more pay fairness than women Dig into the details:

The Gender Pay Gap In Customer Success Compensation: A Data Deep-Dive | Catalyst

There is a gender pay gap in customer success compensation. Here’s what the data shows.

Dec 16, 2022

How is Customer Success preparing for these economic uncertain times? Here's an interesting data point from our CS Compensation Report 2022-2023 in collaboration with ThriveNetwork. Check out the full report here: hubs.ly/Q01vvgpf0 #customersuccess #compensation

Dec 13, 2022

The Catalyst State of CS Compensation report is OUT and there are some 🌶️ spicy trends about: 1. The average raise size 2. Compensation evaluation frequency 3. Pay transparency 4. Feelings of pay fairness 5. Employee plans to jump ship Check it out:

The Top 5 Trends In Customer Success Compensation Heading Into 2023 | Catalyst

As CS leaders and executives make plans for 2023, here are the top five trends in customer success compensation.

Dec 9, 2022

The Customer Success Compensation Report for 2022-2023 is LIVE 🔥 Are you being paid fairly? How do raises work in CS? And what are CS teams doing for 2023? All that and more... hubs.ly/Q01vv2MM0

Dec 8, 2022

When you play that call back on Gong to see if what you said before you asked "does that make sense?" actually made sense #customersuccess

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Dec 7, 2022

POV: it's your favorite customer but you can never get a word in 😂 #customersuccess

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Dec 6, 2022

That awkward moment when the Onboarding Manager and Customer Success Manager don't know the answer to the customer's question so they wait to see who will break the silence first...😬 #customersuccess

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Nov 23, 2022

When it's the Wednesday before Thanksgiving and you have back-to-back calls that need followup emails:

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Nov 17, 2022

Somewhere...out there... There's a person that showed up to a potluck and didn't bring anything. And they'll look like this 😂

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Nov 16, 2022

When you ask the customer for feedback and they start off with... 👀 #customersuccess #csm #cs

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Nov 15, 2022

When you were so confident in your answer about a feature but your teammate corrects you on the details:

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Nov 2, 2022

Five things CS leaders can do *today* to lead through a down market ⬇️ 🚨 hubs.ly/Q01r9_5t0 #Recession #DownMarket #CustomerSuccess

Practical Tips For Leading Customer Success Through A Down Market | Catalyst

The risk of a recession looms strong for 2023. Learn more about the customer success management tips for leading through a down market.

Oct 25, 2022

Spooooky Halloween everyone! 🎃 What #CustomerSuccess -themed costume will you be wearing this year? #funny #meme #saas #CSM

Oct 21, 2022

White glove onboarding means self-serve when you want it and human when you want it. If you missed the incredible talk by Paul Holder of OnRamp at #ReUp2022, you NEED to check out our latest blog ⬇️ hubs.ly/Q01qhHXy0 #CustomerSuccess #Onboarding #CustomerRetention

The Three Pillars Of Scaling White-Glove Onboarding To Every Customer (Sustainably) | Catalyst

Scaling white-glove onboarding is about identifying when to leverage technology or human service. Check out the customer success playbook.

Oct 21, 2022

It's happening across the board! Want to learn how RippleMatch increased upsell leads by 200% in ONE quarter? Click here: hubs.ly/Q01pXQk80 #CustomerSuccess #Upsell #Retention #Revenue

Oct 20, 2022

There are checkins to do, targets to hit, and reports to run, but if the people taking care of your customers are struggling, your customers are going to struggle too. Team success = customer success #CSM #Mentalhealth #CustomerSuccess #Retention

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Oct 20, 2022

Are you being paid fairly? Do you know what the average #CSM or #VP earns every year? Thousands of CS professionals downloaded our 2021 report, so now we're excited to bring it back for another year! Fill it out at: hubs.ly/Q01qhvRM0

Oct 19, 2022

Do you know how to frame your product asks to get the "yes"? The CS vs Product Blame Game was one of the TOP sessions at #Reup2022 - click here to register to get the recordings! hubs.ly/Q01pXNlC0 #CustomerSuccess #CSM #Product #Retention

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Oct 18, 2022

Trust is the bedrock of all customer relationships. Here’s how to build it with data-driven content, featuring Nikola Mijic’s insights from his talk at #ReUp2022 hubs.ly/Q01q27fT0 #CustomerSuccess #Trust #DataDriven #Retention

How to Create Data-Driven Content That Builds Trust With Your Customers | Catalyst

Trust is the bedrock of all customer relationships. Read on to learn more about customer journey builder that can help build trust.

Don't miss our last #NYETM of the year! 🔥 Fireside chat: The Sales Playbook That Turbocharged

@outreach_io

from $0 to $200M ARR & Grew the Sales Team from 1 to 150+ 💻 Demo:

@shipyardbuild

RSVP ➡️➡️ eventbrite.com/e/ny-enterpris

Oct 18, 2022

Can you imagine anything scarier?? At least for CSMs using Catalyst, it's SUPER easy to see where to focus your time to maximize your upsell and expansion revenue 🚀 #CustomerSuccess #CSM #Revenue #Retention #Upsell

Oct 17, 2022

Watch out this spooky season! Nothing scarier than at-risk customers... 🎃 #CustomerSuccess #Churn #Retention

Oct 6, 2022

Let’s get more data-driven in customer success. Here are the 16 metrics you need to know *right now* ⏬ hubs.ly/Q01p5_g-0 #CustomerSuccess #CSM #Metrics #Ops #CSOps

16 Customer Success Operations Metrics Executives Want To Know | Catalyst

Certain metrics are critical and tell a story well beyond the information they present. Take a closer look at customer success software.

Oct 5, 2022

With video, you can: 1 - Delight customers 2 - Answer questions more quickly 3 - Build stronger relationships Alex Naumov, video expert extraordinaire at Vidyard, shared his frameworks for making great (authentic) videos hubs.ly/Q01p0J2b0 #CustomerSuccess #CSM #SaaS

How To Save Time & Improve Customer Experience With Video | Catalyst

Catalyst’s customer journey mapping tools. Find out how to save time and improve customer experience with video.

Sep 30, 2022

Tired: Asking your team to “step up” with no support or plan for their increased workload Wired: Following the four tips in this article to protect your team’s energy while everyone levels up hubs.ly/Q01nGw3Z0 #CustomerSuccess #Catalyst #Burnout #MentalHealth

How to Increase a CSM’s Book of Business Without Causing Burnout | Catalyst

Having a strategic investment can save more time. Read more about customer success manager tools to increase CSM's book of business.

Sep 28, 2022

It's TIME! Final talk of our #ReUp event with our very own

@edwardchiu

happening now We've heard a lot about scaling, optimizing, and playbookatizing (shout out to

@reduce_churn

for the new CS term) now it's time to see how we're going to use technology to make it happen 💪

Sep 28, 2022

"RevOps is seen as the internal police"

@kvn_chiu

#ReUp

Catalyst Retweeted

Emilia D'Anzica, She/Her

@emiliadanzica

Sep 27, 2022

ReUp 2022: Meet the Future of #CustomerSuccess Hosted by

Software &

@mrbenwinn

are killing it with many actionable tips for CSMs & leaders. I agree with Jose, who just spoke - you NEED to plan & identify the KPIs/expected outcomes before you implement a CS platform.

Customer Success at

... Jonathan is going to take us through its evolution in this session live NOW! #ReUp

Sep 28, 2022

We're ready for day 2 of #ReUp Summit 🔥

@mrbenwinn

will be hosting from a small box in the middle of the

office!

What DOES the future of CS look like 🔮 It's not too late to join in on the session (or register and watch the recording later) hubs.ly/Q01nmlsl0

Sep 27, 2022

Next up, we have Jose Escamilla, the Director of Client Strategy Operations at

#ReUp

Things are already getting heated in the Polls 🔥 What do you think? #ReUp

Sep 27, 2022

The day is finally here! it's #ReUp time 🔥 We'll be live tweeting just in case you're missing the sessions

Sep 23, 2022

Want to learn how all these companies are thinking about #CustomerSuccess in 2022 and beyond? ReUp kicks off on Tuesday September 27! Join thousands of other CS leaders and save your spot today: hubs.ly/Q01n0Hjf0 #SaaS #CSM #Revenue #Sales #Retention