Last month, I published a story about @Accenture's Austin site, where hundreds of moderators work to remove violent extremism and other disturbing content from @YouTube. Several told me their mental health was in a dire state.https://www.theverge.com/2019/12/16/21021005/google-youtube-moderators-ptsd-accenture-violent-disturbing-content-interviews-video …
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Four days later,
@Accenture ordered employees to sign a new document stating that reviewing@YouTube videos can cause PTSD, and orders them to tell their supervisor about negative changes to their mental health.Prikaži ovu nit -
To my knowledge, this represents the first time that employers have confirmed the link between content moderation and severe long-term mental health problems.
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Labor attorneys told me the document could be construed as a an order to disclose a disability to an employer, which would be illegal.
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In any case, they said,
@Accenture cannot waive its obligation under the law to provide a safe workplace for its employes. One said they ought to redesign the jobs to be safer, rather than ... whatever this document is.pic.twitter.com/1WDmWdj9ga
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I asked
@Accenture whether it informed its other content moderation clients, which include@Facebook and@Twitter, that they are at risk for PTSD. It refused to answer.Prikaži ovu nit -
Ultimately this is a case that will be decided in court. But today we know for sure what we've long suspected: content moderation causes PTSD. And tens of thousands of people around the world are at risk.
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Kraj razgovora
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Someone needs to do this work! Until it can be automated at least. Informing people and watching with them for dangerous Effects seems responsible - and some less affected may be just fine. Propose a different solution before condemning?
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oh there are a million things. - set lifetime caps on amount of disturbing content a person can be forced to watch - create career paths so content moderation isn’t a dead-end job - annual raises for employees - continued mental health support for employees who quit or are fired
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Is there any scientific literature describing how this type of work causes PTSD, and how it is triggered? I can imagine/understand how combat/life threatening situations do, but I’m struggling to understand what PTSD is like in this scenario.
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Google published some research on it and cited some other sources: https://www.aaai.org/ojs/index.php/HCOMP/article/view/5270/5122 … The gist is that seeing disturbing content provokes an empathetic reaction, but you’re powerless to do anything about it. Anxiety/depression/PTSD follow
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