@CalumKerrSNP As your flight was cancelled, you can request a refund of your unused flight. ^Cec
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@British_Airways these things happen, the issue is lack of customer contact to inform and manage expectation, it's basic customer service -
@CalumKerrSNP Every delay is investigated, Calum. This will help us improve the way we handle situations like this in future. ^Sarah
End of conversation
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@CalumKerrSNP We're sorry you weren't notified, Calum. We can see you're using the train. 1/2
Thanks. Twitter will use this to make your timeline better. UndoUndo
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