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Each week we're sharing our contributors' predictions for the future of customer servuce. What predictions do you have? Send them to our editor, craig.idlebrook@informa.com. https://www.icmi.com/Resources/2020/three-customer-service-trends-to-watch-in-the-coming-decade …pic.twitter.com/hBHI69VZah
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What corporate
#buzzword do you think should be retired for good in 2020?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Contributor
@NealTopf shares his predictions for the future of customer service: https://www.icmi.com/Resources/2020/three-customer-service-trends-to-watch-in-the-coming-decade …pic.twitter.com/C1OHveMMTB
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ICMI proslijedio/la je Tweet
What Companies are Changing Today in
#CX “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” Warren Buffet said that…in 2005! https://bit.ly/3aWVrAh on@CallCenterICMI.#Business#ROI,#AI,#chatbotspic.twitter.com/2Wuf5cDUT4
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“The employee experience can make or break the customer experience. Focus on asking your team what they need to best help customers and to care for themselves as humans, then implement it.” – Jenny Dempsey, CX Manager at NumberBarn. https://www.icmi.com/Resources/2020/five-actions-your-company-should-take-today-to-elevate-cx …pic.twitter.com/aL02tYmqtm
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Five actions your company should take now to elevate CX - https://tinyurl.com/wh7o9ba pic.twitter.com/xUtgfaMPfY
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Join
#ICMIchat next week, when our Guest Host will be the inimitable@NealTopf!pic.twitter.com/Fn7yMb1Pit
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ICMI proslijedio/la je Tweet
Q8 |
#ICMIchat What’s your take on work from home programs? Productivity boost or bust? Why?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
ICMI proslijedio/la je Tweet
Q7 |
#ICMIchat What are some of the common productivity killers in a contact center environment?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
ICMI proslijedio/la je Tweet
Q6 |
#ICMIchat What’s the best cadence for checking in on performance goals?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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ICMI proslijedio/la je Tweet
Q4 |
#ICMIchat How can contact centers make better use of off-the-phone (or chat/email/etc.) time for agents?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
ICMI proslijedio/la je Tweet
Q3 |
#ICMIchat What advice do you have for helping agents stay focused at work?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
ICMI proslijedio/la je Tweet
Q2 |
#ICMIchat How can contact centers do a better job of balancing fun and productivity?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
ICMI proslijedio/la je Tweet
Q1 |
#ICMIchat What's the best way to measure productivity in the contact center?Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Hey
#ICMIchat: If you want to learn more about being productive, check out the Maximize Productivity track at#ICMIexpo! https://www.icmi.com/Contact-Center-Expo-Conference/Program/Sessions/Maximize-Productivity …pic.twitter.com/BUqpZUKDde
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Today is the day! Join
#ICMIchat in 1 hour at 1 PM ET to discuss ways to raise productivity.#cctr#customerservice#WFMpic.twitter.com/vScufyUP3t
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Kudos to all who entered the ICMI Global Contact Center Awards! Finalists will be announced on March 6, so stay tuned! Don't forget, the awards will be handed out at the ICMI Contact Center Expo, May 11-14, at Ft. Lauderdale. Register now at https://www.icmi.com/contact-center-expo-conference ….
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More good advice on how to invest in customer experience from
@AndrewinContact - https://icmi.com/Resources/2020/five-actions-your-company-should-take-today-to-elevate-cx …pic.twitter.com/78VvYrvyjj
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ICMI proslijedio/la je Tweet
Training Tuesday: Learn through our Virtual Classroom, in person, or take a self-paced online course. We're ready for you! https://bit.ly/2GVPKot pic.twitter.com/oqz8vNLBD2
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