CX Accelerator

@CXAccelerator

While is wonderful work, it can be difficult and even lonely. Come join the most encouraging group of CX professionals in the world!

Nashville, TN
cxaccelerator.com
Joined November 2017
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  1. Retweeted
    Sep 4

    Don't miss our guest post on 's blog, where we cover our 3 steps method to extract actionable insights from your customer feedback data! 👇 💯 Read here:

    1 retweet 5 likes
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  2. Retweeted
    Sep 2

    Check out the second edition of our CX Interview Series with ! We hope you find this masterclass on CX as valuable and entertaining as we did! 🙌 💥 Read the interview here:

    3 retweets 7 likes
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  3. Retweeted
    Sep 2

    Have a great customer service story to share? Tell us and stand a chance to win some rad prizes. First 10 entries also get a copy of 's upcoming book "The Offer You Can't Refuse".

    We're on the hunt for the best stories. Know someone who went the extra mile to delight a customer? Is that a colleague or perhaps you? To participate, you just have to take two tiny steps: → DM us your story → Then, comment ‘done’ below the post
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    1 retweet 5 likes
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  4. Retweeted
    Sep 3

    Check out my latest article: Dynamism over products or services via

    1 retweet 2 likes
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  5. Sep 4

    Check out this great today from . If you could pick one celebrity to have lunch with, who would it be and why? Would you talk about during the conversation?

    1:01
    The for Sept. 4 is: "If you could have lunch with one celebrity, who would it be and why?"
    2 likes
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  6. Aug 21

    Check out this blog on customer satisfaction by one of our CX accelerator community members Daryna Lishchynska!

    1 like
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  7. Retweeted
    Aug 19

    Check out my latest article: Building a Customer-centric culture via

    1 retweet 3 likes
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  8. Retweeted
    Aug 18

    My 📝 𝐍𝐄𝐖 𝐀𝐑𝐓𝐈𝐂𝐋𝐄 📝with ICMI is hot off the press! 𝐌𝐨𝐫𝐞, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐚𝐧𝐭 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬, 𝐞𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬. They want to be able to communicate with a company in the way the…

    2 replies 2 retweets 4 likes
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  9. Aug 20

    Today's is about loyalty programs. What companies offer the best ones and why? via

    1:47
    The for August 20: “What companies offer the best customer loyalty programs? Why?” ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩⁩ ⁦⁩
    1 retweet 2 likes
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  10. Aug 19

    Don't miss out on this great from and today. How do you keep your remote agents engaged?

    2:17
    The for August 19 inspired by ⁦⁩ from ⁦⁩ “How do you keep your remote agents engaged?” ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩
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    3 likes
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  11. Aug 14

    Check out this article by David Kalick. Although focused on the restaurant biz, he touches on an important CX piece by highlighting the "importance of getting internal buy-in when it comes to making companies more customer-centric".

    2 likes
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  12. Retweeted
    Aug 14

    Check out my latest article: Voice of the Customer basics via

    1 retweet 2 likes
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  13. Aug 7

    Wanted to share another article from , always well done!

    Check out my latest article: Do you trust your Customers? via
    1 retweet 4 likes
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  14. Aug 7

    Check out this new article from , great podcasts as well!

    1 reply 1 retweet 3 likes
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  15. Jul 31

    Check out these CX resources from Chattermill, a CX scaling playbook and a templates hub (link to hub in comments)!

    2 retweets 4 likes
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  16. Jul 22

    Here's today's from . Where do you do your best work?

    1:40
    The for July 22: “Where do you do your best work? At home, office, or elsewhere?” ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁦⁩ ⁦⁩
    1 like
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  17. Jul 22

    Did you miss Monday's from ? There are lots of misconceptions about out there. How do you describe the concept and practice to other folks?

    1:41
    The for July 20: “How do you describe to someone who doesn’t know what it is?” ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩ ⁦⁩
    1 retweet 2 likes
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  18. Jul 17

    Here's a fun for a Friday from

    1:36
    The for July 17: “What’s your preferred posture for work?”
    1 reply
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  19. Jul 16

    Check out this article on getting creative at looking at things from the perspective of the customer!

    Check out my latest article: How are you segmenting? via
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  20. Jul 16

    An awesome CX tool in the form of a game to test your knowledge and skills, check it out!

    1 like
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