If any crimes were committed due to her negligence she should be held accountable.
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Or deaths
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I have to agree. Where's the oversite committee on these systems. Every call is recorded and traced. Would be easy to notice this pattern long before "thousands" where ignored or hung up on. Not only did she deserve to be fired, there should be some supervisors and management to
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Totally agree. Never should’ve been more than three Max. Takes a minute to get to the watch room and any new person should have their tapes reviewed to see how they’re doing. The supervisors are derelict I need to be punished.
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I agree, there is a mandatory probation period and unannounced evaluations. Continueal training and copeing skills enforecment. Any high stress job needs that kind of support. I'm in the medical field and we do it for each other.
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I was the first 911 dispatcher that they had in a city in Connecticut back in the mid-70s. There were only three of us on shift rotation and we were located in the fire department. The training is unbelievably lax where this devastating “crime” occurred. Unbelievable!
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I also had a firefighter rating to be on the fire department and the only woman. I had the greatest brother in the whole world.
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That was brothers, plural!
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You don’t need a gun to protect yourself, just call 911.... what, I can’t, the operator doesn’t want to talk, guess I’ll be another statistic. Proof, You are the best guardian of your life and family.
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Exactly. When you need help in seconds the police are minutes away. Unless you get a useless POS 911 operator then police are hours away. That is why owning a gun for your own & your family's protection is so important. Who is responsible for quality control of these calls??
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As a 911 operator, I can tell you this should have been detected early. She must have been working in an extremely lrg call center. Our dept did routine audits of calls since they were recorded and time taken/closed stamped with our badge number as an identifier. Unbelievable!
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Exactly. Why was there no auditing of calls. I worked fraud for a major bank & our calls were audited for quality. In the 80s I audited dealer and moving center monthly reports & our audits were audited. This 911 operator went 1.5 years hanging up on people with EMERGENCIES.
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And what did hiring managers miss about this person before hiring them?
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I am wondering whether technology, e.g. texting, Facebook, Twitter, messaging reduces a persons ability to relate during a face-to-face interview. Communication requires practice like any other skill, and technology robs people of interpersonal communication opportuntities.
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Yeah, the cellphone may be the absolute worst invention of the 20th century... The world would probably be better off, if we could all just get rid of them! You know the culture has a problem, when they walk off cliffs while staring at their phones!
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You must watch that show "craziest things..." too. I had a friend who just recently purchased a flip phone. He says the internet is Satan's tool. I use to laugh at him, but as thing accelerate I am beginning to wonder.
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