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    CBS News‏Verified account @CBSNews Apr 18

    “I’m embarrassed, ashamed. I think what occurred was reprehensible at every single level. I take it personally, as everyone at our company does, and we’re committed to making it right.” Schultz says of racial discrimination incident https://cbsn.ws/2J70uz9 pic.twitter.com/HKcy7idntX

    4:40 AM - 18 Apr 2018
    • 62 Retweets
    • 202 Likes
    • Karen Jackie sheryl davis C H E L L A michael bamforth debbie pierce Lynn Lesher Zorich Obi Porsha
    26 replies 62 retweets 202 likes
      1. Lester Zoom Headley‏ @ZoomLester Apr 18
        Replying to @CBSNews

        So many organizations can take a corrective benchmark from Starbucks instead of staying quite and sweeping such behaviors under the rug hoping that such will not be raising it ugly head within their cultures.

        0 replies 0 retweets 12 likes
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      1. Lester Zoom Headley‏ @ZoomLester Apr 18
        Replying to @CBSNews

        We must salute the CEO for his addressing and being able to sourced a corrective measurement. He is a valuable leader and a service excellence guru. As a service excellence professional myself, I can work with them this is a benchmark for success. Zoomheadley@hotmail.com

        0 replies 0 retweets 8 likes
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      1. Putin's Favorite Concubine‏ @KGDBrent Apr 18
        Replying to @CBSNews @CapehartJ

        @Starbucks do you think that this just started this year? This has been going on for YEARS! #toolittletoolate

        0 replies 1 retweet 2 likes
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      1. New conversation
      2. EpicLala  🍭 Twitchcon  ✈️‏ @EpicLaLaGirl Apr 18
        Replying to @CBSNews

        This kind of thing should be applauded! If more companies trained people about racial bias, and bias in general, we’d be better off! #AStepInTheRightDirection

        1 reply 0 retweets 3 likes
      3. A. L. Park-Tucker‏ @ALParkTucker2 Apr 19
        Replying to @EpicLaLaGirl @CBSNews

        THIS

        0 replies 0 retweets 1 like
      4. End of conversation
      1. New conversation
      2. GDubU493‏ @GDubU493 Apr 18
        Replying to @CBSNews

        Nice gesture by Starbucks. Given their annual employee turnover rate however (~65%), they would have to do this at least quarterly. My guess is if you looked at their monthly employee turnover rate, monthly shutdowns would be more appropriate.

        1 reply 0 retweets 1 like
      3. GDubU493‏ @GDubU493 Apr 18
        Replying to @GDubU493 @CBSNews

        Oh, and the employee who pulled the curtain back on this specific occurence has "since left the company" and won't be trained. Nevermind the shareholder analysis though, eight hours of implicit biased training is never going to overcome a lifetime of individual implicit bias.

        1 reply 0 retweets 1 like
      4. GDubU493‏ @GDubU493 Apr 18
        Replying to @GDubU493 @CBSNews

        Nor will it cure an institutional system of racism that spawns these biases. Bump Starbucks. Go find a black-owned coffee shop like Beyu Caffe.https://shoppeblack.us/2018/04/black-owned-coffee-tea-starbucks-alternatives/ …

        1 reply 1 retweet 1 like
      5. 1 more reply
      1. New conversation
      2. Lauren Leader‏ @laurenchivee Apr 18
        Replying to @CBSNews

        This is how you show leadership. Bravo

        1 reply 0 retweets 3 likes
      3. 1 more reply
      1. john smith‏ @MrYawkey Apr 18
        Replying to @CBSNews

        Who raised these kids!? Why didn’t they leave after they were asked to. This is what’s wrong with the New America

        1 reply 0 retweets 1 like
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      1. Sluggo‏ @SluggoQT Apr 18
        Replying to @CBSNews

        “... I take it personally, as everyone at our company does, ...” - Except for that manager who called the cops on the two black guests. 😜😁

        0 replies 0 retweets 2 likes
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      2. john smith‏ @MrYawkey Apr 18
        Replying to @CBSNews

        Coward! Who would work for a company that is willing to sell out his workers like that. The employees were simply doing their job. If you want to hang out or meet someone at donut shop you better buy something

        1 reply 0 retweets 2 likes
      3. 1 more reply
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      2. Music Mkr California‏ @KeysPlayerMusic Apr 18
        Replying to @CBSNews

        Welcome to Trump America. Hiring processes should focus on eliminating Trumpanzees from hiring pool! They are not train-"able"

        1 reply 0 retweets 3 likes
      3.  🇺🇸Michael Hocks 🔹‏ @Michael4139 Apr 18
        Replying to @KeysPlayerMusic @CBSNews

        You do realize the owner and CEO. Is a avid liberal Hillary supporter and vowed to only hire refugee and immigrants. The girl behind the counter that started all of this. Is Mexican.

        1 reply 0 retweets 0 likes
      4. Music Mkr California‏ @KeysPlayerMusic Apr 18
        Replying to @Michael4139 @CBSNews

        Did I said all Trumpanzees were not Mexican?

        1 reply 0 retweets 0 likes
      5. Music Mkr California‏ @KeysPlayerMusic Apr 18
        Replying to @KeysPlayerMusic @Michael4139 @CBSNews

        "Idiot" is not exclusive to one given race!

        0 replies 0 retweets 0 likes
      6. End of conversation

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