They deserve more than an apology.
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I think the apology is too late. To even do it in the first place is a disgrace.
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Whichever employee threatened them w/ jail & removal of their children from their custody should be fired. Clearly trying to intimidate them
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Not good enough. The family was honest, gate agent ok'd it then flight crew lied about car seats.
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All airline travelers better start reading up in your rights before you get threatened or lied to.....not so friendly skies these days!
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What the fuck is wrong with the airlines ?
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Sorry doesn't make up for incompetence
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Sorry they got caught by an iPhone...
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Delta seems to be having issue after issue. They should just go bankrupt already or CEO should step down. All these apologizes...
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Fire the flight attendant while your at it
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Why? You're brutal. She's just an employee following the rules. How about the customer follows the rules.
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He did follow the rules and it would be like you flying without a seatbelt. He wanted his child safely in his car seat & paid for a ticket.
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You missed the rule that states the ticket must match the person in the seat. Now I agree it could of been handled differently
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Yes. Much differently I agree
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Pretty soon everyone will only fly Qantas like Rain Man
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ACTIONS OF DELTA TERRIBLE!!!


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This airplane tension must end!
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