They need to ask for more than an apology- lawyer up, there are many who will take the challenge, sue for as much as you can get
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Once their older son took an earlier flight they lost the seat. Both parties are wrong. Delta should have handled differently.
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Isn't it's illegal to kick whites off planes. Someone is getting fired. !?
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OMG
#DeltaAirlines#delta you are no better than#unitedAIRLINES - 1 more reply
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They shouldn't have removed him. He paid for that seat and they should not have given it away to somebody else.
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he was trying to occupy a seat with his infant that was a lap child. Buy the seat or give it up...
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He did buy it. He bought it for his other son who took a different flight. He still paid for that seat.
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he didn't buy a separate ticket for his sons other flight. He was just counting on the seat.
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Yes he did. He bought another ticket to put his 18 yo on a separate flight, and wanted to use his ticket for his 2 yo on this flight.
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Horrible! That family deserves a 747 for life--without Delta flight attendants!
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I was asked to take the next flight once. I did not get didley jack in terms of upgrades or anything. The Guy said: Hey Hippie get off. :I
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actually the family is wrong here. They did not buy the seat for their child. They should have checked the car seat.
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What are you smoking????
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did you read the Article? Their older child flew on a different flight. They did not buy the seat for the baby.
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Focus on empowering and encouraging your employees to be empathetic and customer service focused and these issues wouldn't become news.
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Airlines need to change their policies and retrain their employees.
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is this all just happening on planes now or are there just more cellphone cameras around?
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An apology?? LITIGATE. Delta can afford it.
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