Too little too late. Especially due to Munoz's original memo backing the conduct and blaming the passenger. CEO should be fired. @united
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A good manager would find out specifics of situation before making any comments. Especially one that backs staff conduct and blames customer
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"Simple common sense" would've been to know that prior to dragging paying customer off United airlines.
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Munoz was singing a different tune in the event's immediate aftermath.
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too little , way too late.
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Too little too late.
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Medicine after death. This should have been his first reaction.
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That should have been done from the beginning. How can you debt deny someone a seat they paid for? We're in America people.
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Sorry for the typo..
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In this case united airlines did not "ask". The passenger to give up his seat
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offer cash instead of vouchers and you will get plenty of passengers willing to give up their seats
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GOOD. I'll still never fly with them again.
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I often wonder what the ticket agents do? Can't they count? Don't they know how many seats are on the God damn plane?
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Ah, now you see it. Key point-'once you're seated', which they did not honor from the get go. He was already seated. No Emergency.
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Until next life.....if any.....Good bye to you and United Airlines.
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