Official statement from United: "Oh, thank god."
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The way airlines in America treat people is a crisis in no other business would anyone spend so much money & accept thid type of treatment
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This is a horrible screengrab considering the man in it (who looks threatening here) was the one defending her.
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Man, what the hell is happening on these airlines?
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What b.s. not a single tear! I don't belive the AA crew did anything wrong. I fly all the time. Some passangers can be very difficult.
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Pay up American Airlines

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Good for the gray shirt passenger The employee losing his temper is like getting caught red handed
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Umm, the guy in the gray shirt inflamed by saying "try that with me I'll knock you out". She disrgrd instructions tried to board w stroller
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Yeah but hitting customers in anger seems..
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He didn't purposely strike her. I believe he tried to stop her from boarding w stroller, stroller hit her in struggle.
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Yes there are rules and regulations we must abide by but at the end of the day we are still the CUSTOMERS and we pay a lot to fly!
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stroller should have never been in cabin..
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