"In some quarters there’s a feeling that we close ranks or cover up or protect our own when things go wrong. We have to correct this narrative and challenge any behaviours that perpetuate it." Finally, a sentiment I can agree with. In amongst it all...http://blogs.bmj.com/bmj/2018/02/20/david-oliver-a-matter-of-trust-doctors-the-nhs-patients-and-the-public/ …
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Replying to @C7RKY
I agree. This is what we did. 70 staff raised concerns, I was honest with
#families and we learnt lessons@GM_HSC@JonRouseGM@0X2020 @LeadingGM1 reply 2 retweets 0 likes -
Replying to @DrUmeshPrabhu @GM_HSC and
What would you say were the most critical lessons that you learned, Umesh? The ones that went on to have the greatest impact?
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Being honest and listening and learning and thanking and inspiring staff and their dedication to their patients. Saking few bad apples.
#Courage is the crucial quality#Compassionate#leadership for all1 reply 1 retweet 3 likes -
Replying to @DrUmeshPrabhu @GM_HSC and
Those are in themselves good lessons, sure. But I was more interested in what practical lessons emerged from all that listening and learning. What did you implement/change clinically?
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You will read very soon. Good
#Governance and creating a great team of good leaders is key. Results spectacular but took 2 years to see the benefit.1 reply 0 retweets 1 like
I'll read very soon? Is something due to be published that I need to keep my eye out for then?
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I will let all my Twitter friends know
0 replies 0 retweets 2 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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