>> "Too often these days, we have patients and families on the front foot, looking to find fault, to complain or challenge before we have even had a chance to explain or reassure" I'm not saying they don't exist, but I have never met one of these families.
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I agree. This is what we did. 70 staff raised concerns, I was honest with
#families and we learnt lessons@GM_HSC@JonRouseGM@0X2020 @LeadingGM -
What would you say were the most critical lessons that you learned, Umesh? The ones that went on to have the greatest impact?
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Being honest and listening and learning and thanking and inspiring staff and their dedication to their patients. Saking few bad apples.
#Courage is the crucial quality#Compassionate#leadership for all -
Those are in themselves good lessons, sure. But I was more interested in what practical lessons emerged from all that listening and learning. What did you implement/change clinically?
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You will read very soon. Good
#Governance and creating a great team of good leaders is key. Results spectacular but took 2 years to see the benefit. -
I'll read very soon? Is something due to be published that I need to keep my eye out for then?
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I will let all my Twitter friends know
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"In some quarters there’s a feeling that we close ranks or cover up or protect our own when things go wrong. We have to correct this narrative and challenge any behaviours that perpetuate it." You give him too much credit. He's talking about correcting layman/family behaviours.
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Haha! I hadn't considered reading it that way. Good point... :)
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At least he cant delete the piece in the early hours of the morning.
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How true...
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He's perpetuating in that BMJ article what is his stance is on Twitter. Family should sit back and "trust him cause he's a doctor". He fails to understand that doctors are not a monolithic block who all agree with each other. When it suits him he uses https://en.wikipedia.org/wiki/Argument_from_authority …
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David's the type of person that should set off alarm bells when he uses the word "narrative".
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If they’re anything like the judiciary, that’s exactly what they do though.http://amazonnewsmedia.com/articles/2018/02/03/toothless-justice/ …
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