Do I recall, @ianmsyme that there was even a specific number of years once suggested, as the time after which the average NHS complainant would give up and walk away? Do you remember the source of that?https://twitter.com/Imonlyslightly/status/963025068459810816 …
That's right! I knew I remembered it from somewhere and that they made it sound more like a target than an observation.
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I have told complainants a max of 12months otherwise complain to Health Service Ombudsman about undue delay and maladministration in handling a complaint..that’s over and above main complaint..
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Further if it’s a provider of service I advise that complainants complain to commissioner also in as much the Commissioner failed in their duty too Commission a safe efficient high quality service..Commissioners do have a performance/quality amanagement role.
End of conversation
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