I don't think the medical world has the slightest grasp of how disturbing their behaviour has been for patients to observe recently. Whether you like it or not, without a transcript to support your indignant objections, it can appear very self-serving to us - and that's scary.
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Having been on the receiving end of a medical error with consequences it doesn't revolve around recompense but rather recognition, acknowledgment, accountability, responsibility & apology. However accepting liability & apologising would appear losing face in front of colleagues.
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I entirely agree. The money means little to most. I walked away from a clinical negligence case once I realised that was all it was about and that they could keep me out of court with a cheque. I wanted the truth, not money. Sorry would've been nice too.
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Lodging formal complaints are protracted, arduous & time-consuming. It requires having a strong sense of conviction to see through to the end. Discriminatory practices i.e. comments are often not recorded in the files so makes it hard to prove that discrimination has taken place.
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Yes, that's the general experience. Foot dragging & obfuscation until time runs out or people walk away. I faced a more unusual problem - my complaint was over in 9 days - w/o even complaining! They *really* didn't want me hanging around asking questions.https://twitter.com/c7rky/status/949004734144372736 …
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Although there were no comments in the file when I recounted the consultation they remembered what had been said to them & after that the consultant tried to make sure that I didn't see interns again. The consultant didn't want their patients to be treated in such a manner again.
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You're not alone in that experience. The integrity of medical records following a complaint is a real problem. It's one of the things we'll need to fix before things will calm down again, imho.https://twitter.com/c7rky/status/941470674035625984 …
End of conversation
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..and that will likely get worse with punishment at the bottom rather than open systems approaches led from the top down, with appropriate recourse for action against those that set the culture organisationally, esp against the backdrop of the far greater austerity that's coming.
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Wouldn't disagree with that. I'd not be unhappy to see the cross-hairs settle on certain managers responsible for orchestrating cover-ups. But let's not kid ourselves; clinicians play their part in those too. Whether willingly or under duress. When that stops, we stop. Not before
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Indeed, but remember that severe pressure can make people walk away from values &competencies. Justice where it's due & go for the thing that'll bring lasting change. But we must be careful not to pull down the house in the process; there's already quite a few holes in the walls.
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I do appreciate that. I really, really do. And I am one who wants a strong, nationalised NHS at the end of all this. But when an organisation systematically abuses its power over several years to cover up a crime, I hope you can appreciate why it may not be someone's 1st thought.
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@drjonesaa@DrJimboNHS I have a kid crippled by NHS who needs NHS to survive. We are pro NHS but problems need sorting out. -
Her crippling had nothing whatsoever to do with staffing levels but arrogance, ignorance and narcissism.
End of conversation
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