Where did I say “only”?
I'm sorry, but that's utterly wrong apart from 1st sentence. Do you have any understanding of the significance of the word 'vexatious' when it comes to a complainant? Do you know where it's referenced in legal material and what it empowers the trust to do?
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I’m not relating that comment to the
#bawagarba case. But plenty of clinically competent staff are complained about. Hospitals do whatever is expedient. That’s why staff need independent medical indemnity cover.#nhs -
Rae, you're jumping around here. Are they suing or complaining? Are they complainants or vexatious complainants? Are we talking generically, or about the
#BawaGarba case? And don't know the significance of 'expedient medical indemnity cover'. Happy to debate, but pick a subject. -
Patients complain about staff & outcomes. The hospital chooses best course of action FOR the hospital. Minor things - pay off claimant no matter how unjustified the complaint to avoid escalation. Serious cases - look for a scapegoat. It’s a range, not different issues
#BawaGarba -
Ok.. this I can reply to. You may be right on minor things - it's not been my focus. In fact, it would annoy me to learn people are screwing money out of the NHS for minor things almost as much as learning that it's given to them. If that's happening, then you have my sympathy >>
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>> But on serious cases, you've jumped to the v end by talking about scapegoats. That's the last resort and only used when all other cover-up attempts are unable to disguise the negligence or crime. This inquiry reflects the reality for most complainants:http://www.bbc.co.uk/news/uk-northern-ireland-42884446 …
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Maybe you don’t work in the system so you only see the outputs rather than the internal workings of a hospital? Trust me scapegoating is common.
#BawaGarba -
And maybe you don't spend half your life hanging out with complainants, some of whom have been fighting this despicable cover up culture for over a half a century. I don't want anyone victimised. Clinicians or families. Let's try to remember that.
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That should've said either half a lifetime or quarter of a century. My indecision created a blend, it seems? But the point stands.
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