For me to comment? One thing I'll say is; when I made a comparison between healthcare & aviation, I had to spend 2 days fending off responses from clinicians annoyed that I dared make such a comparison. Wonder if those same commentators will be silent now?https://twitter.com/c7rky/status/947889159221448705 …
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There’s research out there which claims that bedside manner is far more significant than clinical competence in predicting who will get sued.
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Leaving aside the integrity crisis that the research field has been going through recently, there's a key word missing from there. How many of the clinically competent ones were *successfully* sued, Nick? If they're clinically competent, that answer should be none.
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Hospitals will do what is best for the organisation. Always. That includes paying off vexatious complainants rather than supporting their staff “because it’s the cheapest thing to do” even if staff did nothing wrong. I have seen this many times. So not a good question really
#nhs -
I'm sorry, but that's utterly wrong apart from 1st sentence. Do you have any understanding of the significance of the word 'vexatious' when it comes to a complainant? Do you know where it's referenced in legal material and what it empowers the trust to do?
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I’m not relating that comment to the
#bawagarba case. But plenty of clinically competent staff are complained about. Hospitals do whatever is expedient. That’s why staff need independent medical indemnity cover.#nhs -
Rae, you're jumping around here. Are they suing or complaining? Are they complainants or vexatious complainants? Are we talking generically, or about the
#BawaGarba case? And don't know the significance of 'expedient medical indemnity cover'. Happy to debate, but pick a subject. -
Patients complain about staff & outcomes. The hospital chooses best course of action FOR the hospital. Minor things - pay off claimant no matter how unjustified the complaint to avoid escalation. Serious cases - look for a scapegoat. It’s a range, not different issues
#BawaGarba -
Ok.. this I can reply to. You may be right on minor things - it's not been my focus. In fact, it would annoy me to learn people are screwing money out of the NHS for minor things almost as much as learning that it's given to them. If that's happening, then you have my sympathy >>
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