.@DrGrumble @matthewsyed
Wisdom about #JackAdcock #IsabelAmaro #BawaGarba (& #HoneyRose and #DavidSellu)https://www.thetimes.co.uk/article/jack-adcock-case-are-hospitals-doomed-to-repeat-their-mistakes-dxxtb7qhm …
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On a serious note it is often a brusque or off hand 'bedside manner' that turns a difficult situation into a complaint or legal action, rather than resolution
@katemasters67 -
Sure, it may well, but any complaint of that sort tends to be low level if that's all it is. It's not in the same league as causing negligent harm. I'll take a brusque truth over a charming lie any day. And I've received both from clinicians.
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There’s research out there which claims that bedside manner is far more significant than clinical competence in predicting who will get sued.
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Leaving aside the integrity crisis that the research field has been going through recently, there's a key word missing from there. How many of the clinically competent ones were *successfully* sued, Nick? If they're clinically competent, that answer should be none.
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Hospitals will do what is best for the organisation. Always. That includes paying off vexatious complainants rather than supporting their staff “because it’s the cheapest thing to do” even if staff did nothing wrong. I have seen this many times. So not a good question really
#nhs -
I'm sorry, but that's utterly wrong apart from 1st sentence. Do you have any understanding of the significance of the word 'vexatious' when it comes to a complainant? Do you know where it's referenced in legal material and what it empowers the trust to do?
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I’m not relating that comment to the
#bawagarba case. But plenty of clinically competent staff are complained about. Hospitals do whatever is expedient. That’s why staff need independent medical indemnity cover.#nhs -
Rae, you're jumping around here. Are they suing or complaining? Are they complainants or vexatious complainants? Are we talking generically, or about the
#BawaGarba case? And don't know the significance of 'expedient medical indemnity cover'. Happy to debate, but pick a subject. - 7 more replies
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Dr John Bull a previous Medical Director at Worthing always advised Juniors at Induction to avoid being sued by being professional polite and kind to patients and relatives. It is good advice.
@DrGrumble -
When I have made the worst mistakes the patients have been the nicest. They see your concern and respond appropriately.
End of conversation
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