Did the police deal with your complaint @C7RKY
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1/2 There are no inter-profession protocols - 'blank looks' was the inevitable situation, when I asked a question which had no answer, because nobody had ever bothered to think about it. My PCT was too 'process bound' but it did [initially] want to understand what had happened -
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2/2 but it wasn't capable of resolving the issues which had afflicted me directly after my mum's death.
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No, I can understand all that. I had to compartmentalise this fight into 2 fronts & handle them separately. 1. Accountability for our own experience. 2. Effect change to ensure similar can be avoided/minimised. One doesn't help the other though, for me. Mutually exclusive goals
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I only do 2 - it seems almost impossible to make any progress, on just point 1!
@katemasters67@KitzingerCelia -
As I'm in my 7th year of trying on both points, I struggle to argue.
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I was indeed confusing Wayne Smith and you - which is why you were baffled! Isn't it depressing, that 'the NHS seems unable to learn relatively quickly from the experiences of its users'?
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Ha! That explains it. And yes, it's thoroughly depressing. For all its massive budgets, the only thing truly valued by those who run the NHS is reputation. That tends to be protected at all costs, whether right or wrong. Even if those costs can be measured in lost lives.
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That is definitely a problem - but change is also difficult, because of the complexity of joining together the behaviour of different 'groups' within the NHS (doctors/nurses/paramedics etc) and getting them to all behave coherently [and differently].
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