I can understand why you are 'campaigning' - it is a bit peculiar (it is usually 'a bad experience' that gets people like Kate, you and me 'involved'' - then, we get 'you are too personally-involved to be objective' thrown at us, don't we?).
That's more than a tweet's worth of response, I'm afraid Della. VERY long story short; they're still giving me the runaround, despite having an MP & his QC friend review evidence & write to Ch Constable. That provoked a joke of an investigation, which I'm about to complain about.
-
-
1/n My PCT's investigation of the fiasco after my mum's death provided no answers to the actual questions, answered several questions which were not questions in the first place, and told me that my mum had died some days after she had been cremated, among other things. But the
-
2/n most annoying aspect of that investigation, is that a few weeks after my mum's death, nobody had said 'why did this happen' and I sent some questions to the district nurses. The DNs passed my questions to the PCT who sent me a letter informing me that I had lodged a
-
3/n 'formal complaint' (which I hadn't - I had asked the nurses if they would answer some questions for me, in response to an unsolicited phone call from the nurses asking if they could call on me 'for a chat') and telling me the name of a PCT person who would perform the
-
4/n investigation. This PCT person, did not take the elementary step of asking me to tell her, what I wanted the PCT to investigate. Instead, she assumed that the questions I had put to the nurses, were the questions which an investigation needed to answer: they were not, I had
-
How dreadful, but also how very interesting. NHS like to handle complaints of their own creation, it seems? As opposed to the complaints we actually make.https://twitter.com/c7rky/status/949004734144372736 …
-
1/n You want my opinion about that PCT woman - it was that she wasn't a very competent investigator, and the complexity of why things happened as they did after my mum's death was simply 'beyond her ability'. When I made my displeasure with her report clear, the PCT invited me
-
2/n to a meeting. I asked a simple question at that meeting, at one point (after my mum died, I had got 999 paramedics, police, and two district nurses in my home [coroner's officer turned up later] - as a collective 'headless chickens' seemed to fit) I asked 'if after a death
-
3/n there are paramedics, district nurses and police all present - what are the protocols governing their interactions?' and everyone at the meeting, from the CEO downwards, 'just gave me blank looks'. Mind you - it was from that point on, that the PCT really annoyed me.
- 13 more replies
New conversation -
-
-
You’re lucky to have supportive friends. 2013 pre-op I was told by a barrister friend that I had a case for CUH failure to notice/treat obvious pelvic mass. But I thought that simply asking kindly for corrections in care, honesty, that fair, equitable care would be forthcoming.
-
Even winning a landmark court ruling (that did not interrogate care but was to secure rights to know about DNACPR) wasn’t enough. This statement from them also supports the ‘She was dying anyway’ stance we had throughout the case... https://www.cuh.nhs.uk/news/communications/cuh-statement-court-appeal-decision-respect-janet-tracey-case …
-
I met Keith McNeil, CEO. Maybe your Decision was part of the impetus for useful non-blame open-learning workshop* CUH did around that time? Your decision may have contributed to some positive change maybe? *(I was the only still-physically-damaged (2012) person in attendance).
-
if it was, we weren’t told. All we got was inexplicable answers to the questions we asked about care and a lot of negativity. Things have changed a bit I feel, New CEO, I’ve been invited to see what they’ve changed-I just can’t go back there. Unresolved complaint and PTSD.
-
I progressed my complaint for a further 18 months after the end of the case and it was clear they were never going to answer the questions, so I closed it unresolved.
-
I’m pleased to hear about the open learning workshop. It sounds positive.
-
It was pretty awesome. The best part was that there was absolutely no blame, no victim-blaming, no criticism of staff.. So everyone could focus on opportunities for constructive learning. Most people there were very emotionally traumatised; I was the only one physically damaged.
-
That's all fine if you're dealing with the truth in the first place. Where that remains hidden, blame still exists, imho. Learning is impossible in such an environment. The only thing I've regarded as 'awesome' about the medical world so far, has been its capacity for corruption.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.