Yes, I borrowed the phrasing to make the point. Like you, I've had similar with PHSO, despite investigator being a nice chap. They just defer to whatever the trust tells them. Failed to use powers to seize original records in our case, yet determined no evidence of amendment?!
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PHSO investigator told me 'we don't know what was discussed at that meeting, because the PCT did not keep a record'. I sent to PHSO 'well - I was at that meeting, why didn't you ask me what was discussed?'. PHSO promptly gave me a different 'investigator'.
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I'm going to guess (to borrow another common phrase) that the new investigator didn't make any difference to the overall outcome? I sent PHSO the relevant contemporaneous notes - why did I bother? I focused on police once I grasped the scale of PHSO issues from
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Replying to @C7RKY @kateheydonorg and
1/2 The second PHSO investigator 'sent me something flawed' in an e-mail - can't remember exactly what offhand. I pointed that out, and my complaint moved up to the Ombudsman (well - Ombudswoman) personally to deal with. What baffled me about the 1st person, was she asked me to
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Replying to @MikeStone2_EoL @C7RKY and
2/2 'better describe my issues' as a list, so I VERY CAREFULLY did that - then without telling me, instead of sending my own wording to the PCT, the PHSO woman changed my carefully-written wording to her own [flawed] version and sent that to the PHSO 'as my complaint'!
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Replying to @MikeStone2_EoL @kateheydonorg and
Why would they choose to rewrite already carefully chosen phrasing, one wonders? Did the changes make your concerns less clear, by any chance? I've lost count of the number of PHSO decisions I've found to be farcical. They're undoubtedly part of the problem, not the solution.
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Replying to @C7RKY @kateheydonorg and
1/2 Absolutely - totally 'screwed up my issues' and very-largely misrepresented them, in the wording the PHSO person actually sent to the PCT. I think 'I was deeply pissed-off' by that, is the phrase I'm searching for! Ombudsman eventually said 'there was clearly some confusion
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Replying to @MikeStone2_EoL @C7RKY and
2/2 between the PCT and you' - that I knew, and that was one of my issues I was taking to the PHSO!
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Replying to @MikeStone2_EoL @kateheydonorg and
I just laughed when PHSO concluded that a consent form hadn't been amended with just a photocopy to hand. Never mind their failure to recognise they were in possession of evidence proving a criminal act. The police expected PHSO to be able to determine that. They had no clue.
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Replying to @C7RKY @kateheydonorg and
I don't recall my experience of PHSO making me laugh at all - mind you, by the time I complained to the PHSO, 'I was already 'clinically' depressed'. BTW The first sign that I was 'exiting depression' was that I found I was again laughing at those 'absurd behaviour' 'jokes'.
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I may have wrongfully painted an overly positive picture with that previous tweet - the laugh was more manic, than tickled. And I'm sorry to hear the effect it all had on you. I had to walk away for a while to avoid the same.
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Replying to @C7RKY @kateheydonorg and
It wasn't the PHSO that 'drove me bonkers' - it was the PCT! There was also a 'thing with a medical note' which I think really messed up my mind - I explained that in https://www.dignityincare.org.uk/Discuss-and-debate/download/299/ … which I only put online today in my thread at https://www.dignityincare.org.uk/Discuss-and-debate/Dignity-Champions-forum/Mike-Stones-PDFs-I-hope-to-post-various-PDFs-about-EoLMCACPR-in-this-thread/944/ …
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