I’ve written to Hunt to get a national campaign on CPR but there is no political will. How’s your recuperation been/going?
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Did the police deal with your complaint
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That's more than a tweet's worth of response, I'm afraid Della. VERY long story short; they're still giving me the runaround, despite having an MP & his QC friend review evidence & write to Ch Constable. That provoked a joke of an investigation, which I'm about to complain about.
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1/n My PCT's investigation of the fiasco after my mum's death provided no answers to the actual questions, answered several questions which were not questions in the first place, and told me that my mum had died some days after she had been cremated, among other things. But the
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2/n most annoying aspect of that investigation, is that a few weeks after my mum's death, nobody had said 'why did this happen' and I sent some questions to the district nurses. The DNs passed my questions to the PCT who sent me a letter informing me that I had lodged a
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3/n 'formal complaint' (which I hadn't - I had asked the nurses if they would answer some questions for me, in response to an unsolicited phone call from the nurses asking if they could call on me 'for a chat') and telling me the name of a PCT person who would perform the
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4/n investigation. This PCT person, did not take the elementary step of asking me to tell her, what I wanted the PCT to investigate. Instead, she assumed that the questions I had put to the nurses, were the questions which an investigation needed to answer: they were not, I had
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How dreadful, but also how very interesting. NHS like to handle complaints of their own creation, it seems? As opposed to the complaints we actually make.https://twitter.com/c7rky/status/949004734144372736 …
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1/n You want my opinion about that PCT woman - it was that she wasn't a very competent investigator, and the complexity of why things happened as they did after my mum's death was simply 'beyond her ability'. When I made my displeasure with her report clear, the PCT invited me
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1/2 The second PHSO investigator 'sent me something flawed' in an e-mail - can't remember exactly what offhand. I pointed that out, and my complaint moved up to the Ombudsman (well - Ombudswoman) personally to deal with. What baffled me about the 1st person, was she asked me to
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2/2 'better describe my issues' as a list, so I VERY CAREFULLY did that - then without telling me, instead of sending my own wording to the PCT, the PHSO woman changed my carefully-written wording to her own [flawed] version and sent that to the PHSO 'as my complaint'!
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Why would they choose to rewrite already carefully chosen phrasing, one wonders? Did the changes make your concerns less clear, by any chance? I've lost count of the number of PHSO decisions I've found to be farcical. They're undoubtedly part of the problem, not the solution.
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1/2 Absolutely - totally 'screwed up my issues' and very-largely misrepresented them, in the wording the PHSO person actually sent to the PCT. I think 'I was deeply pissed-off' by that, is the phrase I'm searching for! Ombudsman eventually said 'there was clearly some confusion
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2/2 between the PCT and you' - that I knew, and that was one of my issues I was taking to the PHSO!
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I just laughed when PHSO concluded that a consent form hadn't been amended with just a photocopy to hand. Never mind their failure to recognise they were in possession of evidence proving a criminal act. The police expected PHSO to be able to determine that. They had no clue.
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I don't recall my experience of PHSO making me laugh at all - mind you, by the time I complained to the PHSO, 'I was already 'clinically' depressed'. BTW The first sign that I was 'exiting depression' was that I found I was again laughing at those 'absurd behaviour' 'jokes'.
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I may have wrongfully painted an overly positive picture with that previous tweet - the laugh was more manic, than tickled. And I'm sorry to hear the effect it all had on you. I had to walk away for a while to avoid the same.
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